Responsible Gaming
at goodsbet

1. Age Restriction Policy

goodsbet operates strictly as an adults-only platform. Players must be 18 years of age or older to open an Account, make a deposit, place a bet, or access any casino game. This policy applies to all players accessing the Platform from Bangladesh, regardless of whether the applicable local law sets a different threshold.

Age Verification Process

During the registration process, every player is required to confirm that they are 18 years of age or older by ticking a declaration checkbox. This declaration is not sufficient on its own — goodsbet conducts document-based KYC verification for all players before a first withdrawal is approved. Acceptable identity documents include:

• National Identification Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladesh passport
• Bangladesh driving licence featuring a date of birth

If a player cannot provide satisfactory proof of age, their Account will be suspended until verification is completed. Deposits made during a suspended verification period will not be accessible for wagering and will be returned to the original payment method upon Account closure.

2. Recognising Problem Gambling

Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience with betting. goodsbet encourages all players to be honest with themselves about their gambling habits. The following warning signs may indicate that gambling is no longer a recreational activity and is becoming a problem:

If you recognise any of these signs in your own behaviour, we strongly encourage you to use the responsible gaming tools available on goodsbet — particularly the self-exclusion feature — and to contact a professional support organisation. Acknowledging a problem early is the most effective step toward resolving it.

3. Deposit Limits

goodsbet allows every player to set a personal deposit limit at the daily, weekly, or monthly level. Deposit limits are a straightforward way to control how much money enters your Account over a set period, making it easier to stick to a predetermined gambling budget.

Limit Type	Period	Minimum Limit	Takes Effect	Increase Cooling-Off
Daily Deposit Limit	Rolling 24 hours	৳500	Immediately	7 days
Weekly Deposit Limit	Rolling 7 days	৳2,000	Immediately	14 days
Monthly Deposit Limit	Rolling 30 days	৳5,000	Immediately	30 days

How to Set a Deposit Limit

1. Log in to your goodsbet Account.
2. Navigate to Account Settings → Responsible Gaming.
3. Select "Deposit Limits" and choose the period (daily / weekly / monthly).
4. Enter your desired limit amount in BDT (৳).
5. Confirm the change — the limit applies to your Account immediately.

4. Time-Out Feature

A time-out is a short-to-medium term break from gambling activity on goodsbet. If you feel that you need some time away from the Platform without committing to a longer self-exclusion, a time-out is the appropriate tool. During an active time-out:

• Your Account is locked — no deposits, bets, or casino game sessions are possible.
• You can still log in to view your transaction history and download statements.
• Pending withdrawals will continue to be processed normally.
• You will not receive any promotional or bonus offer communications from goodsbet.
• The time-out cannot be cancelled early — it runs for its full selected duration.

Available Time-Out Durations

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The lock takes effect within minutes. If your time-out is approaching its end and you feel you still need more time away, contact our support team before it expires and we will convert it into a longer self-exclusion at no cost.

5. Self-Exclusion Tools

Self-exclusion is the strongest responsible gaming tool available on goodsbet. When you self-exclude, your Account is closed to all gambling activity for the full duration of the exclusion period. goodsbet will also suppress all marketing communications, bonus offers, and promotional notifications during any active self-exclusion.

Self-Exclusion Duration Options

How to Activate Self-Exclusion

1. Log in to your goodsbet Account.
2. Go to Account Settings → Responsible Gaming → Self-Exclusion.
3. Choose your desired exclusion period from the options above.
4. Read and confirm the self-exclusion declaration.
5. Your Account is locked immediately. A confirmation is sent to your registered email address.

Alternatively, if you are unable to access your Account or prefer to speak to a person, contact our support team via live chat or email at support@goodsbet. A support agent will process the self-exclusion on your behalf within 30 minutes of receiving your request.

Permanent Self-Exclusion

Players who wish to permanently close their Account and never return to goodsbet may request a permanent self-exclusion. This option is irreversible — once a permanent exclusion is confirmed, the Account cannot be reopened under any circumstances. Any remaining balance will be withdrawn to the player's last active payment method after identity is verified. goodsbet retains transaction and KYC records in line with our legal obligations as described in our Privacy Policy.

6. Getting Help & Support

If you are concerned that gambling is affecting your life or the life of someone you care about, reaching out for help is the most important step you can take. goodsbet's support team is trained to handle responsible gaming concerns with sensitivity and complete confidentiality. We do not judge, and we do not pressure players to continue playing.

Questions to Ask Yourself

goodsbet recommends that all players periodically ask themselves the following questions as an honest self-assessment:

• Do I gamble with money that is intended for essential expenses such as rent, food, or utilities?
• Do I spend more time gambling than I originally planned?
• Have I tried to reduce or stop gambling without success?
• Do I feel preoccupied with gambling even when I am not actively playing?
• Has anyone close to me expressed concern about my gambling habits?

If you answered yes to any of the above, we encourage you to activate at least a deposit limit or a time-out immediately, and to speak with our support team or a professional counsellor at the earliest opportunity.

7. Parental Controls

goodsbet is an adults-only platform and takes the protection of minors extremely seriously. While our age verification procedures are designed to prevent underage access, parents and guardians should also take steps at the device and network level to prevent children from accessing online gambling websites.

We recommend that households with children in Bangladesh consider the following measures:

• Device parental controls: Use the built-in parental control features on Android and iOS devices to restrict access to gambling-related websites and applications.
• Router-level filtering: Many home routers and mobile internet providers in Bangladesh support keyword-based content filtering. Configure these to block gambling-category websites.
• Browser extensions: Install reputable parental control browser extensions that allow you to block specific URLs or entire content categories.
• Supervise shared devices: If children use a shared computer or tablet, ensure that adult gambling accounts are logged out and that passwords are not saved in the browser.
• Open conversation: Talk to children and teenagers about the risks of gambling in an age-appropriate way. Understanding why gambling can be harmful is an important part of digital literacy.

If you believe a minor has accessed goodsbet using your Account, contact our support team immediately. We will investigate the matter, suspend the Account pending review, and take appropriate action in line with our underage gambling prevention policy.

8. Our Commitment to Safe Play

Responsible gaming is not a regulatory checkbox for goodsbet — it is a core operational principle. We believe that a sustainable, enjoyable betting and casino experience is only possible when players feel safe, informed, and in control of their activity. To that end, goodsbet commits to the following standards:

• We will never market to players who have active self-exclusions or time-outs on their Accounts.
• We will never market bonuses or promotions in a way that targets or exploits vulnerable players.
• We will monitor Account activity for patterns associated with problem gambling and proactively reach out to players who display concerning behaviour.
• We will process all self-exclusion and time-out requests within 30 minutes, around the clock.
• We will maintain a dedicated responsible gaming support team trained in player welfare.
• We will continue to develop and improve our responsible gaming tools in response to player feedback and industry best practice.
• We will provide clear, transparent information about odds, house edges, and the statistical nature of casino games so that players can make informed decisions.

goodsbet reviews its responsible gaming policies annually and updates them as needed to reflect changes in our product offering, our player base, and evolving best practices in player protection. The current policy was last reviewed on 1 January 2026. If you have feedback on our responsible gaming approach, please contact us at support@goodsbet — we welcome input from players and take every suggestion seriously.